CPM Project Quality Management 2

Question 1

Which quality control tool is used to determine whether a process is stable and operating within predictable limits over time?

Accepted Answer

Control chart

Answer

Pareto chart

Answer

Cause-and-effect diagram

Answer

Histogram

Question 2

A cause-and-effect diagram (Ishikawa/fishbone diagram) is primarily used to:

Accepted Answer

Identify potential root causes of a problem

Answer

Track defect frequency over time

Answer

Monitor process control limits

Answer

Measure customer satisfaction levels

Question 3

What is 'statistical sampling' used for in project quality control?

Accepted Answer

To inspect a representative subset of items rather than the entire population

Answer

To eliminate all defects from a deliverable through exhaustive review

Answer

To calculate the project's total cost of quality

Answer

To assign performance ratings to quality team members

Question 4

In a quality control chart, what does a 'control limit' represent?

Accepted Answer

The statistical boundary beyond which a process is considered out of control

Answer

The maximum budget allowed for quality activities

Answer

The minimum acceptable performance level agreed with the client

Answer

The target value for all project deliverables

Question 5

During project execution, a quality audit is best described as:

Accepted Answer

A structured review to identify gaps between current practices and quality standards

Answer

A financial review of quality-related expenditures

Answer

A final inspection of deliverables before customer handover

Answer

A survey to gauge customer preferences for product features

Question 6

What is the primary purpose of using a 'checklist' as a quality control tool?

Accepted Answer

To ensure consistent completion of all required quality steps

Answer

To track the frequency of stakeholder communications

Answer

To measure individual team member performance

Answer

To document and prioritize project risks

Question 7

When should quality control activities ideally begin in a project?

Accepted Answer

As work products are being produced throughout the project

Answer

Only after all deliverables are fully complete

Answer

During the project planning phase before any work begins

Answer

Only when defects are formally reported by the customer