CPM Operational Process Reengineering 2

Question 1

Which technique is most commonly used to identify non-value-added steps during process reengineering?

Accepted Answer

Value stream mapping

Answer

Value stream mapping visually identifies every step in a process and highlights waste and non-value-added activities.

Question 2

In BPR, what does a 'to-be' process model represent?

Accepted Answer

The redesigned future process

Answer

The 'to-be' model depicts the redesigned, ideal future state that the organization aims to achieve after reengineering.

Question 3

Which of the following best describes 'process benchmarking' in reengineering?

Accepted Answer

Comparing processes against best-in-class external organizations

Answer

Process benchmarking involves comparing an organization's processes against top performers to identify improvement opportunities.

Question 4

What is the primary risk of conducting BPR without adequate change management?

Accepted Answer

Employee resistance undermining implementation

Answer

Without change management, employees may resist new processes, causing the reengineering effort to fail despite good design.

Question 5

Which metric best measures the efficiency improvement achieved through process reengineering?

Accepted Answer

Cycle time reduction

Answer

Cycle time reduction directly measures how much faster a process completes after reengineering, indicating efficiency gains.

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