CPM Management Principles 3

Question 1

According to Maslow's hierarchy, which need must generally be satisfied BEFORE esteem needs become motivating?

Accepted Answer

Social/belonging needs

Answer

Maslow's hierarchy places social/belonging needs (love, friendship, group membership) below esteem needs, so they must be met first.

Question 2

A manager notices that rewarding one behavior inadvertently reduces another desired behavior. This illustrates which organizational behavior concept?

Accepted Answer

The folly of rewarding A while hoping for B

Answer

Steven Kerr's classic article 'On the Folly of Rewarding A While Hoping for B' describes how misaligned incentives undermine intended outcomes.

Question 3

Which conflict resolution style results in both parties giving up something to reach an agreement?

Accepted Answer

Compromising

Answer

Compromising involves mutual concessions so both parties partially achieve their goals, unlike collaborating where both fully win.

Question 4

The balanced scorecard approach measures organizational performance across how many primary perspectives?

Accepted Answer

Four

Answer

Kaplan and Norton's balanced scorecard uses four perspectives: financial, customer, internal business processes, and learning & growth.

Question 5

Which type of organizational structure groups employees by the functions they perform (e.g., marketing, finance, operations)?

Accepted Answer

Functional structure

Answer

A functional structure organizes departments by specialized activities, promoting expertise and efficiency within each function.

(CPM) Certified Professional Manager Practice Test