CPM Human Resource Management & Organizational Development 3

Question 1

A manager wants to reduce voluntary turnover among high performers. Which retention strategy has the STRONGEST evidence of effectiveness?

Accepted Answer

Implementing flexible work arrangements and career development opportunities

Answer

Research consistently shows that flexible work arrangements combined with clear career development paths are among the strongest drivers of retention for high performers.

Question 2

Under the Americans with Disabilities Act (ADA), what does 'reasonable accommodation' require an employer to provide?

Accepted Answer

Modifications that enable a qualified individual with a disability to perform essential job functions, unless it causes undue hardship

Answer

The ADA requires employers to provide reasonable accommodations that allow qualified individuals with disabilities to perform essential functions, unless doing so creates undue hardship.

Question 3

A CPM candidate reviews Lewin's change model. What occurs during the 'unfreezing' stage?

Accepted Answer

Current attitudes and behaviors are challenged to create readiness for change

Answer

Unfreezing involves disrupting the status quo and creating motivation to change by questioning existing assumptions, attitudes, and behaviors.

Question 4

Which recruitment strategy is typically MOST cost-effective for filling entry-level positions quickly?

Accepted Answer

Employee referral programs

Answer

Employee referral programs consistently rank among the most cost-effective and fastest recruitment methods, often producing higher-quality hires with better retention.

Question 5

An organization restructures from a functional hierarchy to a matrix structure. Which challenge is MOST likely to emerge?

Accepted Answer

Employees reporting to multiple managers creating role conflict

Answer

Matrix structures create dual reporting relationships, which frequently lead to role conflict, divided loyalties, and ambiguity about authority.

(CPM) Certified Professional Manager Practice Test

(CPM) Certified Professional Manager Practice Test

CPM Human Resource Management & Organizational Development 3