Leading People Flashcards
7 cards from real CPM practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Leading People flashcards as text
A public manager is tasked with reducing absenteeism in the department. Before implementing a solution, the manager should FIRST:
Answer: Analyze absenteeism data to identify patterns and root causes
Data-driven root cause analysis ensures interventions address the actual drivers of absenteeism rather than symptoms.
Which of the following BEST illustrates the principle of 'span of control' in public sector leadership?
Answer: The number of employees a manager can effectively supervise
Span of control refers to the optimal number of direct reports a manager can effectively supervise, which varies by task complexity and employee skill.
A public manager wants to foster a growth mindset in the team. Which practice MOST directly supports this goal?
Answer: Framing mistakes as learning opportunities and celebrating effort alongside results
A growth mindset culture, per Carol Dweck's research, is built by valuing effort, learning from failure, and treating challenges as developmental opportunities.
When a manager consistently takes credit for the team's accomplishments, the MOST likely long-term consequence is:
Answer: Erosion of trust, declining morale, and potential talent loss
Leaders who take credit without attribution undermine trust and signal to employees that their contributions are invisible, leading to disengagement.
In the context of diversity and inclusion within public sector teams, which leadership behavior MOST effectively promotes equity?
Answer: Applying the same disciplinary standards while recognizing that different employees may need different forms of support
Equity requires consistent standards alongside individualized support — identical treatment ignores systemic barriers that equity leadership must address.
A manager notices that remote employees are less engaged in team meetings than in-office employees. The BEST corrective action is to:
Answer: Redesign meeting formats to ensure equitable participation opportunities for all members regardless of location
Inclusive leadership requires proactively designing participation structures that work for all team members, not just those physically present.
A public manager is coaching an employee on improving their public speaking skills. The MOST effective coaching technique is to:
Answer: Identify one or two priority areas for improvement, provide specific actionable feedback, and build on existing strengths
Effective coaching focuses on actionable, specific feedback on limited priorities while leveraging strengths to build confidence and sustainable improvement.