Leading People Flashcards
7 cards from real CPM practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Leading People flashcards as text
When delegating a high-stakes project to a competent but new employee, which action is MOST important?
Answer: Clearly define expected outcomes, timelines, and checkpoints while remaining available for support
Effective delegation includes clear expectations and structured support, especially for employees new to a task.
A public manager's team consistently misses deadlines despite appearing busy. The MOST likely root cause to investigate is:
Answer: Unclear priorities, poor work planning, or resource constraints
Chronic missed deadlines often signal systemic issues in planning, priority-setting, or resource allocation rather than individual effort.
Which of the following is an example of using INTRINSIC motivation strategies to improve team performance?
Answer: Connecting employees' work to meaningful public outcomes and personal growth
Intrinsic motivation comes from within — meaning, autonomy, and mastery — rather than external rewards like pay.
During a period of organizational change, a manager observes increased conflict among team members. The MOST constructive response is to:
Answer: Acknowledge the tension, facilitate open dialogue, and address underlying concerns
Constructive conflict management involves acknowledging tension and creating space for resolution through facilitated communication.
A manager wants to develop future leaders within the team. Which approach BEST supports leadership development?
Answer: Assigning stretch assignments, providing coaching, and creating growth opportunities
Sustained leadership development requires experiential learning through stretch assignments combined with ongoing coaching and feedback.
The concept of 'leading by example' in public management PRIMARILY means:
Answer: Modeling the values, work ethic, and behaviors expected of team members
Leading by example means that a manager's actions, values, and conduct set the standard for expected team behavior.
A manager receives feedback that team members feel micromanaged. To address this, the manager should FIRST:
Answer: Reflect on current supervisory behaviors and identify specific areas to grant more autonomy
Effective leaders respond to feedback with self-reflection and targeted behavioral adjustments rather than wholesale change or dismissal.