Project Quality Management Flashcards
7 cards from real CPM practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Project Quality Management flashcards as text
The concept of 'continuous improvement' (Kaizen) in project quality management refers to:
Answer: Incrementally improving processes and deliverables throughout the project
Continuous improvement (Kaizen) involves making small, ongoing improvements to processes and products to incrementally increase quality and efficiency over time.
What does 'Total Quality Management' (TQM) primarily emphasize?
Answer: Involving all organizational members in continuous quality improvement
TQM is a management approach that engages all organization members in improving quality through systematic, organization-wide participation and ownership.
Which international standard is most commonly referenced for establishing a Quality Management System (QMS)?
Answer: ISO 9001
ISO 9001 defines the requirements for a Quality Management System and is the most widely adopted international quality standard across industries.
What is the primary benefit of conducting 'lessons learned' sessions focused on quality outcomes?
Answer: To capture insights that can improve quality processes on future projects
Lessons learned sessions capture what worked and what did not regarding quality, enabling continuous improvement and knowledge transfer to future projects.
A project manager observes a consistent upward trend in defect rates on a control chart over several weeks. This most likely indicates:
Answer: A special cause variation requiring investigation and correction
A consistent trend (upward or downward) on a control chart represents a special (assignable) cause variation, signaling an underlying problem that requires investigation.
What is the 'Plan-Do-Check-Act' (PDCA) cycle primarily used for in project quality management?
Answer: Structuring a systematic continuous improvement process
The PDCA cycle (Deming Cycle) provides a four-step iterative framework for continuously planning, implementing, evaluating, and improving processes.
Which quality management methodology aims to reduce process variation so that defect rates approach 3.4 defects per million opportunities?
Answer: Six Sigma
Six Sigma uses statistical methods to reduce process variation and achieve near-zero defect levels, targeting fewer than 3.4 defects per million opportunities.