Project Quality Management Flashcards
7 cards from real CPM practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Project Quality Management flashcards as text
What is the primary purpose of a Quality Management Plan in project management?
Answer: To define how the project will meet quality requirements
A Quality Management Plan defines the quality standards, processes, and responsibilities needed to ensure the project meets its quality requirements.
Which of the following best describes 'quality assurance' in project management?
Answer: Auditing processes to ensure quality standards are being followed
Quality assurance focuses on auditing processes and procedures to ensure they are being followed correctly, proactively preventing defects before they occur.
The 'cost of quality' concept in project management is divided into which two main categories?
Answer: Cost of conformance and cost of non-conformance
Cost of quality is divided into cost of conformance (prevention and appraisal) and cost of non-conformance (internal and external failure costs).
Which quality management tool is used to identify and prioritize the most significant causes of defects based on frequency?
Answer: Pareto chart
A Pareto chart ranks causes of defects from most to least frequent, helping teams focus on the 20% of causes that produce 80% of the problems.
What does 'fitness for purpose' mean in the context of quality management?
Answer: A product is suitable for its intended use
Fitness for purpose means the product or service is suitable for its intended use, which is a fundamental definition of quality beyond just meeting specs.
In quality management, what is the key difference between 'grade' and 'quality'?
Answer: Grade is the category of features; quality is conformance to requirements
Grade refers to a category or rank of features (e.g., economy vs. premium), while quality refers to how well a product conforms to its defined requirements.
A project manager discovers that a deliverable meets all documented specifications but does not satisfy the client's actual needs. This is best described as a failure of:
Answer: Fitness for purpose
Fitness for purpose evaluates whether a deliverable is suitable for its intended use, not just whether it meets written specs, so this scenario is a fitness-for-purpose failure.