Professional Responsibility & Stakeholder Communication Flashcards
7 cards from real CPM practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Professional Responsibility & Stakeholder Communication flashcards as text
Which element is MOST critical to include in a stakeholder communication plan?
Answer: Communication frequency, format, and responsible parties for each stakeholder group
A communication plan must specify what information goes to whom, how often, in what format, and who is responsible for sending it.
A project manager is aware that a competitor has offered a team member a job, creating a potential conflict of interest. The PM should:
Answer: Discuss the potential conflict with the team member and document it per organizational policy
Potential conflicts of interest must be disclosed and managed per organizational policy to preserve project integrity.
When is it appropriate for a project manager to withhold project information from a stakeholder?
Answer: When the stakeholder is not on the approved distribution list for that information
Information should only be withheld when the stakeholder does not have an authorized need to know, not based on the PM's judgment of importance.
A project manager is pressured by a sponsor to report optimistic schedule data that doesn't reflect actual status. The PM should:
Answer: Report accurate data and explain the rationale, offering alternative approaches to address concerns
Reporting accurate project data is a professional obligation; the PM should address sponsor concerns through transparent communication and problem-solving.
Which of the following BEST describes 'active listening' in a stakeholder meeting context?
Answer: Asking clarifying questions, paraphrasing, and confirming understanding of stakeholder input
Active listening involves engaging behaviors like paraphrasing and clarifying to ensure accurate mutual understanding.
A team member reports suspected financial fraud by a project contractor. The PM's FIRST step should be to:
Answer: Report the concern through the organization's designated fraud reporting channel
Suspected fraud must be reported through official channels; personal investigation or confrontation can compromise the process.
Which stakeholder analysis tool helps a PM prioritize communication efforts based on stakeholder power and interest?
Answer: Power/Interest Grid
The Power/Interest Grid categorizes stakeholders by their authority and level of concern, enabling targeted engagement strategies.