Reflective Listening & Questioning Flashcards
7 cards from real CPM practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Reflective Listening & Questioning flashcards as text
A mentee frequently uses the word 'always' (e.g., 'I always mess things up'). A skilled mentor might respond with:
Answer: 'Always is a strong word — can you think of a time when things did go well for you?'
Gently challenging absolute language ('always,' 'never') helps the mentee develop a more accurate and balanced self-perception.
In the context of CPM mentoring, a 'miracle question' is best used to:
Answer: Guide a mentee to envision their ideal future as if the problem no longer existed.
The miracle question (from solution-focused approaches) bypasses problem analysis to help mentees articulate a vivid picture of success.
When should a mentor use closed-ended questions during a reflective listening session?
Answer: To confirm specific facts or gain commitment after an open-ended exploration.
Closed-ended questions are most appropriate for confirming details or securing a yes/no commitment after deeper exploration has occurred.
A mentor notices a mentee's tone is tense but their words are positive ('Everything is fine'). The best reflective response addresses:
Answer: The discrepancy between the verbal message and the non-verbal cue, naming it gently.
Skilled reflective listening attends to incongruence between words and non-verbal signals and gently names it to invite authentic disclosure.
Which behavior best demonstrates 'level 3' or 'global' listening in a CPM mentoring session?
Answer: Noticing the energy, mood, and meaning in the environment beyond the spoken words.
Level 3 listening involves awareness of everything in and around the conversation — mood, energy, what is unsaid — beyond just the words.
A mentor summarizes a mentee's last ten minutes of sharing. The mentee responds, 'Not exactly.' The mentor should:
Answer: Apologize and ask the mentee to clarify what was missed.
When a summary is corrected, the mentor should invite the mentee to provide the accurate version, reinforcing that understanding the mentee's perspective is the priority.
The purpose of using minimal encouragers (e.g., 'Mm-hmm,' 'Go on,' 'I see') in reflective listening is to:
Answer: Show attentiveness and invite the mentee to continue without redirecting the conversation.
Minimal encouragers communicate presence and interest while keeping the conversational focus on the mentee's unfolding narrative.