Reflective Listening & Questioning Flashcards
7 cards from real CPM practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Reflective Listening & Questioning flashcards as text
Which of the following is an example of a 'future-focused' question in mentoring?
Answer: 'If this situation were resolved, what would be different about your day-to-day work?'
Future-focused questions shift attention from past problems to desired outcomes, building momentum and motivation.
In reflective listening, 'emotional labeling' refers to:
Answer: Naming the emotion the mentee appears to be experiencing to show empathy.
Emotional labeling acknowledges and names the mentee's feeling, which deepens rapport and validates their experience.
A mentee says, 'I think I should just quit.' An effective reflective listening response is:
Answer: 'You're feeling so frustrated that leaving feels like the only option right now.'
This response reflects both the emotional state and the underlying meaning without evaluating or redirecting prematurely.
What is the risk of asking multiple questions at once during a mentoring conversation?
Answer: The mentee may feel overwhelmed and tend to answer only the easiest question.
Stacking questions confuses the mentee and typically results in shallow answers because they must choose which to address.
A mentor consistently interrupts the mentee to offer solutions. According to reflective listening principles, this behavior primarily signals:
Answer: A shift from listening mode to advice-giving mode that undermines the mentee's self-discovery.
Interrupting to offer solutions prioritizes the mentor's knowledge over the mentee's ability to develop their own insights.
Which questioning technique best helps a mentee identify their own assumptions?
Answer: 'What would have to be true for your concern to actually happen?'
Assumption-testing questions invite the mentee to examine the beliefs underlying their fears or conclusions.
The CPM competency of 'active listening' differs from passive hearing primarily because active listening requires:
Answer: Conscious attention to verbal content, tone, and non-verbal cues with the intent to understand fully.
Active listening is a deliberate, multi-channel process that engages with the whole message, not just the words.