Reflective Listening & Questioning Flashcards
7 cards from real CPM practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Reflective Listening & Questioning flashcards as text
A mentee says, 'I feel like no one at work takes my ideas seriously.' Which reflective listening response best validates their experience?
Answer: It sounds like you're feeling dismissed and undervalued by your colleagues.
Reflective listening mirrors the emotional content of the speaker's message to show understanding and validation.
What distinguishes a clarifying question from a probing question in mentoring conversations?
Answer: Clarifying questions seek to understand what was said; probing questions explore deeper meaning or reasoning.
Clarifying questions ensure the mentor understands the mentee's words, while probing questions invite the mentee to think more deeply.
During a mentoring session, a mentee trails off mid-sentence and looks away. The best reflective listening response is to:
Answer: Sit in silence and offer an attentive, patient presence.
Comfortable silence is a powerful reflective listening tool that gives the mentee space to process and continue at their own pace.
A mentor reflects back the content but not the emotion of a mentee's message. What is the likely impact?
Answer: The mentee may feel heard intellectually but not emotionally connected.
Effective reflection includes both content and emotional tone; missing the emotional component leaves the mentee feeling only partially understood.
Which scenario best illustrates the use of a 'scaling question' in a mentoring context?
Answer: 'On a scale of 1 to 10, how confident do you feel about this decision right now?'
Scaling questions quantify subjective experiences, helping mentees articulate levels of confidence, motivation, or progress.
When a mentor paraphrases a mentee's statement, the primary goal is to:
Answer: Confirm understanding and invite the mentee to correct or expand on the message.
Paraphrasing gives the mentee an opportunity to confirm that they have been understood or to clarify and add nuance.
A mentee responds to a mentor's open-ended question with a very brief, one-word answer. The most effective next step is to:
Answer: Use silence or a gentle prompt like 'Tell me more about that' to encourage elaboration.
A gentle invitation to elaborate respects the mentee's pace while encouraging deeper reflection without pressure.