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Outcome Evaluation & Surveys Flashcards

7 cards from real CPM practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.

Read the first 7 Outcome Evaluation & Surveys flashcards as text

  1. Which type of survey scale asks respondents to rate their agreement on a 5- or 7-point scale from 'Strongly Disagree' to 'Strongly Agree'?

    Answer: Likert scale

    The Likert scale uses ordered response levels measuring agreement strength and is one of the most common tools in mentoring outcome surveys.

  2. A mentor wants to assess whether a mentee's confidence improved over a 6-month program. Which evaluation design best supports this claim?

    Answer: Pre-post survey comparing baseline and follow-up scores

    A pre-post design captures change over time by comparing the same individuals before and after the mentoring intervention.

  3. When survey response rates fall below acceptable thresholds, what is the primary concern for mentoring program evaluators?

    Answer: Non-response bias skewing results

    Low response rates risk non-response bias, where those who did not respond may differ systematically from those who did, invalidating conclusions.

  4. Which qualitative method is most useful when a mentor wants to understand the *why* behind low satisfaction survey scores?

    Answer: Follow-up interviews or focus groups

    Interviews and focus groups allow participants to elaborate on their experiences, revealing reasons behind quantitative patterns.

  5. In Kirkpatrick's four-level evaluation model, Level 3 assesses:

    Answer: Transfer of learning to on-the-job behavior

    Level 3 (Behavior) measures whether participants apply what they learned back in their work or personal context.

  6. A mentor program collects outcome data but never shares findings with stakeholders or adjusts the curriculum. This is an example of failing to:

    Answer: Close the feedback loop

    Closing the feedback loop means using evaluation findings to make program improvements and communicate results to relevant stakeholders.

  7. Which statistical measure is most appropriate for summarizing the central tendency of Likert-scale survey responses?

    Answer: Median or mode

    Because Likert data is ordinal, the median (or mode for categorical responses) is the appropriate measure of central tendency rather than the mean.