Communication Strategies & Active Listening Flashcards
7 cards from real CPM practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Communication Strategies & Active Listening flashcards as text
What is 'metacommunication' in the context of a mentoring relationship?
Answer: Communicating about the communication itself — discussing how you are talking together
Metacommunication involves stepping back to discuss the communication process, patterns, or dynamic itself, which is vital for relationship health.
Which scenario BEST illustrates paraphrasing done correctly?
Answer: 'It sounds like you feel stuck between your boss's expectations and your team's needs.'
Effective paraphrasing captures the essence of the speaker's message without distortion, judgment, or redirection.
In motivational interviewing adapted for mentoring, 'rolling with resistance' means:
Answer: Acknowledging ambivalence and not pushing back against resistance
Rolling with resistance avoids direct confrontation and instead accepts ambivalence, which paradoxically reduces defensiveness.
A mentor asks 'What would success look like for you in this situation?' This is an example of:
Answer: A future-focused, open-ended question
Future-focused, open-ended questions invite the mentee to envision outcomes, stimulating goal-oriented thinking.
Which of the following is a sign that trust has been established through communication in a mentoring relationship?
Answer: The mentee begins sharing vulnerabilities and deeper challenges
Willingness to share vulnerabilities indicates psychological safety, which is built through consistent, empathic, confidential communication.
A mentor who consistently uses 'I' statements when sharing feedback is applying which communication principle?
Answer: Owning their perspective to reduce blame and defensiveness
'I' statements frame observations as the speaker's perception rather than absolute truth, reducing the likelihood of defensiveness.
Which of the following BEST represents a communication strategy for managing difficult conversations in mentoring?
Answer: Prepare by clarifying intent, choosing the right time, and focusing on specific behaviors
Effective difficult conversations require preparation: knowing your purpose, timing the conversation well, and anchoring feedback to behaviors rather than character.