Organizational Change Models Flashcards

In McKinsey's 7-S Framework, which element is considered the central connecting hub that aligns all other elements?

Answer: Shared Values

Shared Values (culture) sits at the center of the 7-S Framework and connects all other elements: Strategy, Structure, Systems, Staff, Skills, and Style.

Kotter's 8-Step model places 'generating short-term wins' at which step?

Answer: Step 6

Generating short-term wins is Step 6 in Kotter's model, coming after building the guiding coalition, creating a vision, and removing obstacles.

The ADKAR model was developed by which organization or author?

Answer: Prosci / Jeff Hiatt

ADKAR was developed by Jeff Hiatt, founder of Prosci, as an outcome-oriented individual change model.

During Lewin's 'Refreezing' stage, a manager's primary responsibility is to:

Answer: Reinforce new behaviors and institutionalize them

Refreezing stabilizes the new state by reinforcing behaviors, updating policies, and embedding the change into culture and processes.

Which change model explicitly incorporates 'individual transitions' as distinct from organizational change events?

Answer: Bridges' Transition Model

Bridges' Transition Model focuses on the psychological journey individuals experience (endings, neutral zone, new beginnings) rather than the external event of change.

In the Burke-Litwin Model of Organizational Change, transformational factors are BEST described as:

Answer: External environment, mission, leadership, and culture

Transformational factors in Burke-Litwin include the external environment, mission/strategy, leadership, and organizational culture, which drive fundamental change.

A change agent using the 'emergent' approach to change believes that:

Answer: Change unfolds organically through continuous adaptation

The emergent approach views change as a continuous, bottom-up process shaped by unpredictable environmental forces rather than a pre-planned blueprint.