Operational Process Reengineering Flashcards
7 cards from real CPM practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Operational Process Reengineering flashcards as text
What distinguishes Business Process Reengineering (BPR) from Total Quality Management (TQM)?
Answer: BPR focuses on radical redesign; TQM focuses on continuous incremental improvement
BPR seeks dramatic, one-time redesign of processes, while TQM emphasizes ongoing, gradual improvements to existing processes.
Which of the following is a critical success factor for BPR implementation?
Answer: Strong and visible senior leadership support
Senior leadership commitment is consistently identified as the most critical factor in successful BPR projects, as it provides resources and overcomes resistance.
In the context of BPR, what is meant by 'empowering workers'?
Answer: Giving frontline employees authority to make decisions previously reserved for managers
BPR often pushes decision-making authority to frontline workers so they can resolve issues without escalation, reducing cycle time.
A process reengineering team discovers that 60% of customer complaints stem from a single handoff point. What should they do first?
Answer: Redesign the process to eliminate or streamline that handoff
Identifying a root-cause handoff as the source of most complaints points directly to a process redesign opportunity, not a staffing solution.
What is 'scope creep' in a BPR project and why is it problematic?
Answer: Gradually expanding the project beyond its original boundaries, consuming resources and delaying delivery
Scope creep occurs when additional processes or requirements are added during the project, which strains budgets and timelines and can derail the effort.
Which approach best supports sustainable gains after a BPR initiative?
Answer: Embedding process performance metrics into ongoing management reviews
Continuously monitoring reengineered process metrics ensures gains are maintained and that further improvements are identified over time.
Which statement about pilot testing in BPR is correct?
Answer: A pilot tests the redesigned process in a limited scope before full rollout
Running a pilot in a limited area allows the team to validate the redesigned process, catch unforeseen issues, and refine the design before full-scale deployment.