Operational Process Reengineering Flashcards

Which technique is most commonly used to identify non-value-added steps during process reengineering?

Answer: Value stream mapping

Value stream mapping visually identifies every step in a process and highlights waste and non-value-added activities.

In BPR, what does a 'to-be' process model represent?

Answer: The redesigned future process

The 'to-be' model depicts the redesigned, ideal future state that the organization aims to achieve after reengineering.

Which of the following best describes 'process benchmarking' in reengineering?

Answer: Comparing processes against best-in-class external organizations

Process benchmarking involves comparing an organization's processes against top performers to identify improvement opportunities.

What is the primary risk of conducting BPR without adequate change management?

Answer: Employee resistance undermining implementation

Without change management, employees may resist new processes, causing the reengineering effort to fail despite good design.

Which metric best measures the efficiency improvement achieved through process reengineering?

Answer: Cycle time reduction

Cycle time reduction directly measures how much faster a process completes after reengineering, indicating efficiency gains.

During reengineering, 'horizontal integration' of processes typically results in:

Answer: Cross-functional teams handling end-to-end processes

Horizontal integration combines tasks across departments into cross-functional teams that own an entire process from start to finish.

What is the role of a 'process owner' in a reengineered organization?

Answer: Holding end-to-end accountability for a specific business process

A process owner is accountable for the performance, design, and continuous improvement of a specific end-to-end process.