Human Resource Management & Organizational Development Flashcards
7 cards from real CPM practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Human Resource Management & Organizational Development flashcards as text
A CPM candidate reviews Herzberg's Two-Factor Theory. Which of the following is classified as a 'hygiene factor' rather than a motivator?
Answer: Company policy and administration
Herzberg classified company policies, supervision, salary, and working conditions as hygiene factors whose absence causes dissatisfaction but whose presence does not motivate.
Under the Family and Medical Leave Act (FMLA), how many weeks of unpaid, job-protected leave are eligible employees entitled to in a 12-month period?
Answer: 12 weeks
FMLA provides eligible employees at covered employers up to 12 weeks of unpaid, job-protected leave per year for qualifying family and medical reasons.
A manager uses a Behaviorally Anchored Rating Scale (BARS) to evaluate employees. What is the PRIMARY advantage of BARS over graphic rating scales?
Answer: BARS links ratings to specific observable behaviors, reducing subjectivity
BARS anchors each performance level to specific behavioral examples, making ratings more objective, consistent, and legally defensible than generic trait-based scales.
An HR director wants to determine if a selection test is predicting job performance as intended. Which validity type should be assessed?
Answer: Criterion-related validity
Criterion-related validity measures the statistical relationship between test scores and actual job performance criteria (concurrent or predictive validity).
Which organizational structure groups employees by geographic region, customer type, or product line rather than by function?
Answer: Divisional structure
Divisional structures organize business units around outputs—products, markets, geographies, or customer segments—each with its own functional resources.
A manager implements Management by Objectives (MBO). Which step comes FIRST in the MBO process?
Answer: Jointly setting specific, measurable goals between manager and employee
MBO begins with collaborative goal-setting between manager and employee to establish clear, measurable objectives aligned with organizational goals.
An organization experiencing high rates of absenteeism wants to diagnose root causes before implementing solutions. Which HR tool provides the MOST structured approach?
Answer: Performing a root cause analysis using data from exit interviews, surveys, and attendance records
Root cause analysis using multiple data sources systematically identifies the underlying drivers of absenteeism rather than treating symptoms with a one-size-fits-all policy.