Leadership Development & Team Building Flashcards
7 cards from real CPM practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Leadership Development & Team Building flashcards as text
A manager's team is underperforming due to unclear roles. Which team-building intervention addresses this root cause?
Answer: Facilitate a role-clarification workshop using a RACI matrix
A RACI matrix clarifies who is Responsible, Accountable, Consulted, and Informed, directly resolving role ambiguity.
Which leadership behavior has the greatest positive impact on team innovation?
Answer: Encouraging experimentation and tolerating calculated risk
Innovation flourishes when leaders create safety for experimentation and accept that some attempts will fail.
During team meetings, one member consistently dominates the conversation. What should a people manager do?
Answer: Implement structured turn-taking and explicitly invite quieter members to contribute
Structured facilitation ensures all voices are heard without singling out or punishing any individual.
What is the primary purpose of a '360-degree feedback' tool in leadership development?
Answer: To provide leaders with multi-source feedback on their behaviors from peers, direct reports, and managers
360-degree feedback collects holistic input from multiple stakeholders to help leaders identify blind spots and growth areas.
A manager notices two high-performing employees competing destructively rather than collaborating. What is the best response?
Answer: Redefine success metrics to reward collaborative outcomes
Aligning incentives with collaboration changes behavior more sustainably than structural separation or promotion.
Which element is most critical when establishing team norms?
Answer: Team members should co-create norms to increase buy-in and accountability
Co-created norms build ownership — team members are more likely to uphold agreements they helped define.
A CPM-certified manager is coaching an underperforming employee. Which coaching technique is most effective as a starting point?
Answer: Ask open-ended questions to help the employee identify barriers themselves
Coaching starts with discovery — using open questions helps the employee develop self-awareness and ownership of solutions.