CPM Change Management & Organizational Transitions Flashcards

Which phase of Bridges' Transition Model involves employees feeling disoriented and uncertain about their role in the new order?

Answer: The Neutral Zone

The Neutral Zone is the disorienting 'in-between' period after the old way has ended but before the new way is established.

A manager realizes that a change initiative is failing due to insufficient training. Under ADKAR, which gap needs to be addressed?

Answer: Ability

In ADKAR, Ability represents the skill and practice needed to implement change; training gaps fall squarely in this category.

What is the role of 'quick wins' in a change management strategy?

Answer: To demonstrate progress, build momentum, and reduce skepticism early in the process

Quick wins validate the change strategy and energize the team by showing that progress is real and achievable.

Why is it important for a people manager to model desired behaviors during an organizational change?

Answer: Employees look to their manager as a signal of what is truly expected, making manager behavior a powerful adoption lever

Behavioral modeling by managers signals authenticity and priority, strongly influencing team adoption rates.

What should a manager do when a high performer expresses strong resistance to a mandatory organizational change?

Answer: Have a private conversation to understand their concerns, address what's addressable, and clarify expectations going forward

Even high performers require individualized engagement; private dialogue honors their contribution while aligning them with organizational direction.

After a major organizational change is complete, what is the MOST important step to sustain the new way of working?

Answer: Embed the change into systems, processes, and performance expectations so the old way is no longer an option

Lewin's 'refreezing' phase shows that changes must be institutionalized into culture and systems to prevent regression.