CPM Change Management & Organizational Transitions Flashcards

During a departmental restructuring, how should a manager communicate role changes to affected employees?

Answer: In private, one-on-one conversations before any public announcement

Private, direct communication respects employee dignity and allows for personalized support before wider announcements.

What is the primary purpose of a 'change champion' network within an organization?

Answer: To serve as peer advocates who model and promote adoption of the change at the ground level

Change champions accelerate adoption by leveraging trusted peer relationships that formal management channels cannot replicate.

Which metric BEST measures whether a change initiative has been successfully adopted at the team level?

Answer: Sustained behavior change in daily work practices over time

True adoption is demonstrated by consistent behavioral change, not just training attendance or paperwork.

A manager's team is going through a merger. What is the MOST important people management priority?

Answer: Maintaining psychological safety by providing honest, timely communication about what is known and unknown

Psychological safety during mergers requires honest communication even when full information is unavailable.

What is 'transition management' as distinct from 'change management'?

Answer: Managing the internal psychological process people go through as they adapt to external changes

William Bridges' model distinguishes the external change event from the internal psychological transition people must navigate.

When implementing a process change, which stakeholder engagement strategy is MOST effective for gaining buy-in?

Answer: Involving key stakeholders in the design phase so they have ownership of the solution

Early involvement creates a sense of ownership that converts stakeholders from bystanders into active champions.