CPL KPIs & Performance Measurement 2

Question 1

Which metric measures the percentage of orders delivered in full, on time, and with accurate documentation?

Accepted Answer

Perfect Order Rate

Answer

Perfect Order Rate captures all three dimensions—completeness, timeliness, and accuracy—in a single composite KPI.

Question 2

A logistics manager notices that Inventory Days of Supply has increased from 30 to 45 days. This most likely indicates:

Accepted Answer

Excess inventory accumulation

Answer

A rising Days of Supply figure means inventory is being held longer, signaling potential overstocking or slowing demand.

Question 3

In a balanced scorecard framework applied to logistics, which perspective focuses on process efficiency metrics like order cycle time?

Accepted Answer

Internal process perspective

Answer

The internal process perspective tracks operational efficiency metrics such as order cycle time and throughput.

Question 4

Freight cost per unit shipped is best categorized as which type of KPI?

Accepted Answer

Cost metric

Answer

Freight cost per unit shipped directly measures expenditure efficiency and belongs to the cost category of logistics KPIs.

Question 5

Which statistical tool is most appropriate for identifying the root cause of repeated on-time delivery failures?

Accepted Answer

Pareto chart

Answer

A Pareto chart separates the vital few causes from the trivial many, making it ideal for root-cause analysis of recurring failures.

(CPL) Certified Professional Logistician Practice Test