Practice Test Geeks(CPL) Certified Program Leader Practice Test
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Team Building & Development Flashcards

7 cards from real CPL practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.

Read the first 7 Team Building & Development flashcards as text

  1. A high-performing team suddenly drops in productivity after a key member leaves. The CPL should FIRST:

    Answer: Acknowledge the loss, redistribute tasks fairly, and reassess team dynamics

    Recognizing the impact of a team member's departure and openly addressing workload distribution maintains trust and stabilizes team performance.

  2. Which of the following BEST describes 'group cohesion' in a program team context?

    Answer: The sense of attraction and commitment members feel toward the team and its goals

    Group cohesion refers to the bonds and commitment that keep members motivated to stay and contribute to the team.

  3. During the Storming phase, a CPL's MOST valuable role is to:

    Answer: Actively mediate conflicts and reinforce team purpose and norms

    During Storming, the leader's active involvement in mediation and norm reinforcement is critical to moving the team toward Norming.

  4. A CPL wants to build intrinsic motivation in their program team. Which action is MOST effective?

    Answer: Connect each person's work to meaningful outcomes and provide autonomy

    Intrinsic motivation is driven by purpose, autonomy, and mastery — not external rewards or pressure.

  5. What is 'groupthink' and why is it a risk in cohesive program teams?

    Answer: The tendency to prioritize harmony over critical thinking, leading to poor decisions

    Groupthink occurs when the desire for agreement suppresses dissenting views, resulting in unchallenged and potentially flawed decisions.

  6. A CPL is onboarding three new members to an existing high-performing team. The BEST approach is to:

    Answer: Provide structured onboarding, introduce team norms, and pair them with experienced members

    Structured onboarding with mentoring accelerates integration while preserving the existing team's norms and performance level.

  7. In Hersey and Blanchard's Situational Leadership model, the appropriate style for a team member who is enthusiastic but inexperienced is:

    Answer: Directing — high task, high relationship

    Directing provides clear task guidance along with encouragement, which is ideal for enthusiastic but low-competence individuals.