Team Building & Development Flashcards
7 cards from real CPL practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Team Building & Development flashcards as text
A CPL is managing a cross-functional team where members have competing departmental loyalties. The BEST strategy to align the team is:
Answer: Create a shared program vision and tie individual contributions to it
A unifying program vision helps members see beyond departmental silos and align their efforts toward common outcomes.
Which technique is MOST useful for identifying hidden strengths and blind spots within a team?
Answer: Johari Window exercise
The Johari Window helps team members understand self-perception versus how others perceive them, revealing blind spots and strengths.
A newly formed program team is experiencing high anxiety about unclear roles. The CPL's IMMEDIATE priority should be:
Answer: Clarify roles, responsibilities, and expectations through a structured kickoff
Role clarity reduces anxiety and is a foundational need in the Forming stage before productivity can increase.
What is the PRIMARY purpose of a retrospective in program team development?
Answer: To reflect on what worked, what didn't, and how to improve going forward
Retrospectives are structured reflection sessions that drive continuous improvement by examining team processes and interactions.
A team member from a collectivist culture avoids direct disagreement in meetings. A CPL can BEST accommodate this by:
Answer: Offering anonymous feedback channels and small-group discussions
Anonymous or small-group formats allow members from collectivist cultures to share input without the discomfort of public disagreement.
According to Maslow's Hierarchy, a team that has job security and good working conditions but lacks a sense of belonging is operating at which unmet level?
Answer: Social/love and belonging needs
Social belonging (teamwork, friendship, camaraderie) is the third tier in Maslow's hierarchy, above safety but below esteem.
A CPL uses 360-degree feedback with their team. The PRIMARY benefit of this approach is:
Answer: It provides multi-source perspectives that create a fuller picture of individual performance
360-degree feedback gathers input from peers, subordinates, and supervisors, providing a holistic and more accurate view of performance.