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Team Building & Development Flashcards

7 cards from real CPL practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.

Read the first 7 Team Building & Development flashcards as text

  1. A program leader notices that two team members constantly argue during meetings, slowing down decisions. What is the MOST effective first step?

    Answer: Facilitate a one-on-one conversation between the two members

    Facilitating a direct conversation helps surface the root cause of the conflict and encourages resolution through communication.

  2. Which team development concept describes the point where a group transitions from being a collection of individuals to a cohesive unit?

    Answer: Norming

    Norming is Tuckman's stage where the team establishes shared norms and begins functioning as a cohesive unit.

  3. A CPL is building a new program team. To maximize psychological safety, the leader should PRIMARILY:

    Answer: Encourage open dialogue and make it safe to voice concerns without fear of punishment

    Psychological safety is built when team members feel they can speak up, take risks, and share concerns without negative consequences.

  4. When using a RACI matrix during team planning, what does the 'C' stand for?

    Answer: Consulted

    In a RACI matrix, 'C' stands for Consulted — those whose input is sought before a decision or action is taken.

  5. A team member consistently underperforms despite having the required skills. The BEST approach for the CPL is to:

    Answer: Explore motivational factors and provide targeted coaching

    When skill isn't the barrier, exploring motivation and providing coaching addresses the underlying cause of underperformance.

  6. Which leadership approach is MOST appropriate when a team member is highly skilled but low in confidence?

    Answer: Supporting style — encourage and build confidence

    The supporting style (Situational Leadership) is best for capable but low-confidence individuals, focusing on encouragement over instruction.

  7. During a program kickoff, a CPL should prioritize establishing team norms PRIMARILY because:

    Answer: Shared agreements reduce ambiguity and prevent future conflict

    Establishing norms early creates shared expectations that reduce misunderstandings and prevent conflict as the team grows.