Stakeholder Engagement & Communication Strategies Flashcards
7 cards from real CPL practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Stakeholder Engagement & Communication Strategies flashcards as text
A program manager must communicate a significant scope reduction to stakeholders who had high expectations. What communication approach is most effective?
Answer: Present the change in a formal meeting, explain rationale, and invite discussion
Significant changes warrant a formal meeting where rationale is explained and stakeholders can ask questions to maintain trust.
In a program with geographically dispersed stakeholders across multiple time zones, what is the primary challenge for communications planning?
Answer: Ensuring equitable meeting times and accessible communication channels
Dispersed stakeholders require careful scheduling and channel selection to ensure inclusive and timely communication.
Which stakeholder analysis tool helps a program manager visualize the relative power and interest of multiple stakeholder groups simultaneously?
Answer: Power/interest grid
The power/interest grid maps stakeholders by influence and engagement level to guide appropriate communication strategies.
A stakeholder who previously supported the program suddenly becomes resistant. What should the program manager do first?
Answer: Schedule a one-on-one meeting to understand the root cause of the change
A direct conversation helps uncover the root cause of resistance before escalating or taking corrective action.
Which element of a communications management plan defines who approves messages before they are distributed to stakeholders?
Answer: Communication approval authority
The communication approval authority section identifies who must review and authorize messages prior to distribution.
During a benefits realization review, a key stakeholder argues the program has not delivered expected value. How should the program manager respond?
Answer: Reference the benefits realization plan and compare actual vs. planned benefits
Referencing the benefits realization plan provides an objective, pre-agreed basis for evaluating and discussing actual benefit delivery.
What is the primary purpose of a stakeholder engagement assessment matrix in program management?
Answer: To compare current vs. desired stakeholder engagement levels
The stakeholder engagement assessment matrix tracks the gap between current and desired engagement to guide improvement efforts.