Stakeholder Engagement & Communication Strategies Flashcards
7 cards from real CPL practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Stakeholder Engagement & Communication Strategies flashcards as text
A program manager discovers a key sponsor has low interest but high influence over the program. Which engagement strategy is most appropriate?
Answer: Keep them satisfied with targeted, infrequent updates
High-influence, low-interest stakeholders should be kept satisfied with periodic, relevant updates to prevent disengagement from becoming a risk.
During a program status meeting, a stakeholder raises a concern outside the meeting's scope. What should the program manager do?
Answer: Acknowledge the concern and schedule a separate follow-up
Acknowledging the concern and scheduling a follow-up respects the stakeholder while keeping the meeting on track.
Which communication artifact best supports tracking whether stakeholder concerns have been addressed over the program lifecycle?
Answer: Stakeholder issue log
A stakeholder issue log records raised concerns, owners, and resolution status across the program lifecycle.
A program includes a component project whose deliverable is controversial among community stakeholders. What is the program manager's best first step?
Answer: Conduct stakeholder impact analysis for the affected community
Conducting a stakeholder impact analysis identifies concerns early, enabling proactive engagement before controversy escalates.
When is a formal communication escalation path most critical in program management?
Answer: When stakeholders have competing interests that cannot be resolved at the program level
Escalation paths are essential when competing stakeholder interests exceed the program manager's authority to resolve.
A program manager wants to assess the overall health of stakeholder relationships. Which technique is most effective?
Answer: Conducting periodic stakeholder satisfaction assessments
Periodic stakeholder satisfaction assessments provide structured insight into relationship health across all stakeholder groups.
Which of the following best describes 'active listening' in the context of stakeholder engagement?
Answer: Paraphrasing and asking clarifying questions to confirm understanding
Active listening involves paraphrasing and clarifying to confirm accurate understanding of stakeholder messages.