Practice Test Geeks(CPL) Certified Program Leader Practice Test
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Performance Measurement & Continuous Improvement Flashcards

7 cards from real CPL practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.

Read the first 7 Performance Measurement & Continuous Improvement flashcards as text

  1. In continuous quality improvement (CQI), a 'Plan-Do-Study-Act' cycle differs from a one-time project primarily because it is:

    Answer: Iterative and repeated to drive ongoing learning

    PDSA is an iterative cycle intentionally designed to be repeated, with each cycle building on learning from the previous one to drive continuous improvement.

  2. Which chart is MOST useful for tracking a single performance metric over time to detect trends or shifts?

    Answer: Run chart

    A run chart plots data points in time order, making it easy to spot trends, shifts, and patterns in performance over time.

  3. A program's attendance rate dropped sharply after hiring two new staff members. A fishbone diagram would help the team:

    Answer: Identify potential causes of the attendance decline

    A fishbone (Ishikawa) diagram organizes brainstormed potential causes of a problem into categories, supporting structured root cause analysis.

  4. When setting SMART performance targets, the 'T' stands for:

    Answer: Time-bound

    In the SMART framework, 'T' stands for Time-bound, meaning the target includes a specific deadline or timeframe for achievement.

  5. A program leader uses a dashboard with red/yellow/green status indicators for each KPI. This type of reporting tool is called a:

    Answer: Traffic light report

    A traffic light report uses color coding (red = off track, yellow = at risk, green = on track) to give stakeholders an instant visual summary of KPI status.

  6. Which of the following BEST represents an 'output' in a program logic model?

    Answer: Number of workshops delivered

    Outputs are the direct, countable products of program activities (e.g., number of workshops), while outcomes reflect changes in participants or communities.

  7. To minimize response bias in participant satisfaction surveys, a program leader should:

    Answer: Use anonymous surveys with a neutral administrator

    Anonymous surveys administered by a neutral party reduce social desirability bias and power-dynamic pressure that can skew results when instructors collect their own feedback.