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Performance Measurement & Continuous Improvement Flashcards

7 cards from real CPL practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.

Read the first 7 Performance Measurement & Continuous Improvement flashcards as text

  1. A CPL is designing a feedback loop for a youth development program. Which element is ESSENTIAL to close the feedback loop effectively?

    Answer: Acting on data and communicating changes back to stakeholders

    A closed feedback loop requires not only collecting and analyzing data but also acting on findings and communicating those actions to the people who provided the feedback.

  2. Which type of evaluation examines whether a program is being implemented as planned?

    Answer: Process evaluation

    A process evaluation (also called implementation evaluation) assesses whether program activities are being delivered as designed.

  3. A program serves 200 eligible participants out of 1,000 in the community. What is the program's reach rate?

    Answer: 20%

    Reach rate = participants served ÷ total eligible population = 200 ÷ 1,000 = 20%.

  4. The '5 Whys' technique is BEST used to:

    Answer: Drill down to the root cause of a single problem

    The 5 Whys technique iteratively asks 'why' to peel back layers of symptoms and reach the underlying root cause of a problem.

  5. A program leader wants to compare their program's outcomes against similar programs nationally. This practice is called:

    Answer: Benchmarking

    Benchmarking involves comparing a program's performance metrics against those of similar programs or industry standards to identify gaps and best practices.

  6. Which data collection method is MOST appropriate for capturing nuanced participant experiences that surveys may miss?

    Answer: In-depth qualitative interviews

    In-depth qualitative interviews allow participants to share detailed experiences, motivations, and perspectives that structured surveys cannot capture.

  7. A program's theory of change assumes that providing job skills training will reduce unemployment. This assumption is BEST tested through:

    Answer: A randomized controlled trial or quasi-experimental design

    Testing causal assumptions in a theory of change requires an experimental or quasi-experimental design to determine whether the intervention, not other factors, caused the change.