Practice Test Geeks(CPL) Certified Program Leader Practice Test
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Leadership Development & Team Management Flashcards

7 cards from real CPL practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.

Read the first 7 Leadership Development & Team Management flashcards as text

  1. A program leader uses 360-degree feedback as a development tool. What is a key risk to manage in this process?

    Answer: Rater bias and feedback that is not anonymous

    Rater bias and lack of anonymity can skew 360 results and undermine trust in the process.

  2. According to Herzberg's Two-Factor Theory, which of the following is a 'motivator' (not a hygiene factor)?

    Answer: Recognition for achievement

    Herzberg identified recognition, achievement, and growth as true motivators that increase job satisfaction.

  3. A CPL is managing a remote team across three time zones. What is the MOST important structural practice to maintain team cohesion?

    Answer: Establishing clear async communication norms and regular sync touchpoints

    Clear asynchronous norms combined with scheduled synchronous check-ins keep remote teams connected and aligned.

  4. Which leadership style is MOST effective during an organizational crisis requiring immediate, decisive action?

    Answer: Authoritative/commanding

    In a crisis, a commanding style provides the clear direction and speed needed to stabilize the situation quickly.

  5. A program leader is creating individual development plans (IDPs) for team members. What element is ESSENTIAL for an effective IDP?

    Answer: Specific, measurable goals tied to both individual and organizational needs

    Effective IDPs align individual growth goals with organizational needs and include specific, measurable milestones.

  6. In the context of team management, what does 'managing up' refer to?

    Answer: Proactively communicating with and influencing one's own supervisors

    Managing up means actively shaping your relationship with superiors to align expectations, gain support, and influence decisions.

  7. A team leader notices decreased engagement after a reorganization. The FIRST step should be:

    Answer: Conduct listening sessions to understand team concerns

    Listening sessions surface the root causes of disengagement so the leader can address real concerns rather than symptoms.