Communication & Stakeholder Management Flashcards
7 cards from real CPL practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Communication & Stakeholder Management flashcards as text
A program manager discovers that two key stakeholders have conflicting priorities that are causing delays. What is the BEST first step?
Answer: Facilitate a joint meeting to surface and align conflicting interests
Facilitating a joint session allows competing interests to be heard and negotiated before escalation becomes necessary.
Which stakeholder analysis technique maps individuals by their level of influence and level of interest to guide communication strategies?
Answer: Power/Interest grid
The Power/Interest grid segments stakeholders into four quadrants to determine appropriate engagement strategies for each group.
During program execution, a previously unsupportive stakeholder suddenly becomes highly engaged. What should the program manager do?
Answer: Update the stakeholder register and reassess the engagement strategy
Stakeholder positions evolve, so the register and engagement plan must be updated to reflect new attitudes and leverage new support.
What is the PRIMARY purpose of a communications management plan in a program?
Answer: To define what information is distributed, to whom, when, and by which method
A communications management plan ensures that the right information reaches the right people at the right time through appropriate channels.
A program manager needs to report bad news about a schedule slip to senior executives. Which communication approach is MOST appropriate?
Answer: Present the issue proactively with impact analysis and mitigation options
Proactive, transparent communication that pairs problems with proposed solutions maintains credibility and enables informed decision-making.
Which type of communication is MOST effective for conveying complex technical risks to non-technical program stakeholders?
Answer: Visual dashboards and plain-language summaries with risk ratings
Visual, plain-language formats make complex information accessible to audiences who lack technical backgrounds and improve decision quality.
A program's steering committee receives inconsistent status updates from different component project managers. What governance mechanism BEST resolves this?
Answer: Establish a standardized reporting template and cadence across all components
Standardized reporting templates ensure consistent, comparable data flows to the steering committee for informed program-level decisions.