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Change Management & Adaptation Flashcards

7 cards from real CPL practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.

Read the first 7 Change Management & Adaptation flashcards as text

  1. During a major restructuring, a CPL observes that some team members are grieving the loss of their previous roles. According to the Kübler-Ross change curve, which stage follows 'anger'?

    Answer: Bargaining

    In the Kübler-Ross change curve adapted for organizational change, the stages progress from Denial → Anger → Bargaining → Depression → Acceptance, with bargaining following anger.

  2. A program leader wants to ensure that change management is embedded throughout the program lifecycle rather than treated as a separate activity. This approach is BEST described as:

    Answer: Integrated change management

    Integrated change management embeds people-focused activities directly into program planning, execution, and monitoring, ensuring alignment between technical delivery and human adoption.

  3. Which communication principle is MOST important when announcing a significant organizational change to employees?

    Answer: Be transparent about what is known, what is unknown, and next steps

    Transparency about current knowledge, acknowledged uncertainties, and upcoming milestones builds trust and reduces the rumors and anxiety that fill information vacuums during change.

  4. A sponsor is not visibly supporting a change initiative, causing stakeholders to question its importance. What is the CPL's BEST course of action?

    Answer: Coach the sponsor on the specific visible behaviors needed to support the change

    Coaching the sponsor on specific, visible actions—such as attending town halls, communicating the change rationale, and removing barriers—is the most constructive way to activate their sponsorship.

  5. What is the primary risk of skipping the 'sense of urgency' step in Kotter's change model?

    Answer: Stakeholders may lack motivation to prioritize the change over daily operations

    Without a compelling sense of urgency, stakeholders default to existing routines and competing priorities, making it difficult to mobilize the energy and commitment needed for change.

  6. A CPL is designing a change network to support a global program rollout. What is the PRIMARY role of change champions in this network?

    Answer: To act as peer-level advocates who support adoption within their local teams

    Change champions are typically respected peers who influence adoption from within their teams by answering questions, modeling new behaviors, and providing local support for the change.

  7. When a program's scope changes significantly due to external market forces, the CPL should FIRST:

    Answer: Assess the impact on benefits, costs, schedule, and risks before communicating

    Assessing the full impact of a scope change on the business case, schedule, resources, and risks enables the CPL to make informed recommendations and communicate accurate information to stakeholders.