Change Management & Adaptation Flashcards
7 cards from real CPL practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Change Management & Adaptation flashcards as text
Which change management model uses the metaphor of 'unfreezing, changing, and refreezing' organizational behavior?
Answer: Lewin's Change Management Model
Lewin's Change Management Model describes change as a three-stage process: unfreezing existing behaviors, implementing the change, and refreezing new behaviors to make them permanent.
A program leader notices that mid-level managers are verbally agreeing with a change initiative but not implementing new processes. This behavior is best described as:
Answer: Passive resistance
Passive resistance occurs when stakeholders outwardly comply but fail to take the actions required to implement change, often due to discomfort or disagreement they are unwilling to voice.
In the ADKAR model, what does the 'K' stand for?
Answer: Knowledge of how to change
In the ADKAR model, 'K' stands for Knowledge of how to change, meaning individuals understand the skills and behaviors needed to implement the change successfully.
A program leader is managing a large-scale technology rollout. Which approach best helps reduce change fatigue among employees?
Answer: Prioritize and sequence changes to avoid overwhelming staff
Sequencing and prioritizing changes allows employees to absorb and adapt to each change before the next is introduced, reducing cognitive overload and change fatigue.
Which stakeholder group typically has the most influence on whether a change initiative succeeds or fails at the operational level?
Answer: Middle managers
Middle managers are critical to change success because they translate strategic directives into daily actions, coach front-line employees, and directly model the new behaviors being adopted.
A CPL is assessing how ready an organization is for a proposed change. Which factor is LEAST relevant to a change readiness assessment?
Answer: Current vendor contract renewal dates
Vendor contract renewal dates are operational details unrelated to the organizational factors—such as culture, awareness, and leadership alignment—that determine change readiness.
When using a force field analysis during change planning, what do 'restraining forces' represent?
Answer: Barriers and resistance that impede the desired change
In Lewin's force field analysis, restraining forces are obstacles—such as employee resistance, lack of skills, or cultural norms—that push against the desired change and must be reduced.