CPIM Quality and Continuous Improvement 3

Question 1

What is the key distinction between Quality Assurance (QA) and Quality Control (QC)?

Accepted Answer

QA is process-focused and preventive; QC is product-focused and detective

Answer

QA focuses on preventing defects through process improvement, while QC focuses on detecting defects in finished products or work.

Question 2

In the context of ISO 9001, what is the purpose of a management review?

Accepted Answer

To evaluate the suitability, adequacy, and effectiveness of the QMS

Answer

Management reviews assess whether the quality management system remains suitable, adequate, and effective in meeting objectives.

Question 3

Which of the following best describes 'design of experiments' (DOE) in a quality improvement context?

Accepted Answer

A structured method for determining cause-and-effect relationships between process inputs and outputs

Answer

DOE systematically varies process inputs to understand which factors significantly affect output quality.

Question 4

What is a 'quality cost' category that includes scrap, rework, and warranty claims?

Accepted Answer

Internal failure costs and external failure costs

Answer

Scrap and rework are internal failure costs; warranty claims are external failure costs — both result from nonconformance.

Question 5

When a company implements 5S, which step involves deciding what is necessary and removing what is not?

Accepted Answer

Sort (Seiri)

Answer

Sort (Seiri) is the first 5S step: identify and remove unnecessary items from the workplace.

(CPIM) Certified in Planning and Inventory Management Practice Test