CPI Crisis Development Model & Staff Attitudes 2 — Questions and Answers
Question 1: What is the appropriate staff attitude in response to the Anxiety level in the CPI Crisis Development Model?
- Directive
- Nonviolent Physical Crisis Intervention
- Therapeutic Rapport
- Supportive (Correct answer)
Correct answer: Supportive
The Supportive attitude uses empathic, non-judgmental communication to address the individual's anxiety early before it escalates.
Question 2: Which staff attitude corresponds to the Defensive stage in the CPI model?
- Supportive
- Directive (Correct answer)
- Therapeutic Rapport
- Nonviolent Physical Crisis Intervention
Correct answer: Directive
The Directive approach involves taking charge and setting clear limits when a person becomes defensive and starts losing rationality.
Question 3: The Therapeutic Rapport staff attitude is most appropriately used during which stage of the crisis development model?
- Anxiety
- Acting-Out Person
- Defensive
- Tension Reduction (Correct answer)
Correct answer: Tension Reduction
Therapeutic Rapport is used during the Tension Reduction stage to reconnect with the individual and begin rebuilding a positive relationship.
Question 4: When a person is at the Acting-Out Person level and poses an immediate safety risk, what staff response may be necessary as a last resort?
- Therapeutic Rapport
- Supportive listening and empathy
- Nonviolent Physical Crisis Intervention (Correct answer)
- Directive communication only
Correct answer: Nonviolent Physical Crisis Intervention
Nonviolent Physical Crisis Intervention may be used as a last resort when a person poses an immediate risk and all other de-escalation methods have been exhausted.
Question 5: Which principle underlies the 'Supportive' staff attitude in the CPI model?
- Issuing clear commands to gain immediate compliance
- Empathic, non-judgmental communication (Correct answer)
- Applying physical holding techniques
- Removing the person from the environment immediately
Correct answer: Empathic, non-judgmental communication
The Supportive attitude is grounded in empathic, non-judgmental communication that acknowledges the person's feelings and helps them feel understood.
Question 6: According to the CPI model, which of the following correctly lists the four staff attitudes in the order they correspond to the crisis levels?
- Directive, Supportive, Therapeutic Rapport, Nonviolent Physical Crisis Intervention
- Supportive, Directive, Nonviolent Physical Crisis Intervention, Therapeutic Rapport (Correct answer)
- Therapeutic Rapport, Supportive, Directive, Nonviolent Physical Crisis Intervention
- Nonviolent Physical Crisis Intervention, Directive, Supportive, Therapeutic Rapport
Correct answer: Supportive, Directive, Nonviolent Physical Crisis Intervention, Therapeutic Rapport
The four staff attitudes correspond in order to the four crisis levels: Supportive (Anxiety), Directive (Defensive), Nonviolent Physical Crisis Intervention (Acting-Out), and Therapeutic Rapport (Tension Reduction).
Question 7: What is a key goal of the Directive staff attitude during the Defensive stage?
- To rebuild the therapeutic relationship after the crisis
- To use physical techniques to ensure immediate safety
- To set clear limits and help the person regain control (Correct answer)
- To provide emotional support and validate the person's feelings
Correct answer: To set clear limits and help the person regain control
The Directive approach aims to set clear limits and provide structure that helps the defensive person regain rational control.
CPI Crisis Development Model & Staff Attitudes 2
What is the appropriate staff attitude in response to the Anxiety level in the CPI Crisis Development Model?