Practice Test Geeks(CPI) Crisis Prevention Intervention Certification Practice Test
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De-escalation Techniques & Conflict Resolution Flashcards

7 cards from real CPI practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.

Read the first 7 De-escalation Techniques & Conflict Resolution flashcards as text

  1. According to CPI, which factor most strongly predicts whether a verbal de-escalation attempt will succeed?

    Answer: The quality of the therapeutic relationship established before the crisis

    A pre-existing therapeutic relationship built on trust is the strongest predictor of successful verbal de-escalation.

  2. Which of the following describes 'paraverbal communication' in the context of CPI?

    Answer: The tone, volume, and cadence of the spoken voice

    Paraverbal communication refers to how something is said—tone, volume, and pace—rather than the words themselves.

  3. Staff using CPI principles should avoid 'proxemics violations' because:

    Answer: Invading personal space can feel threatening and escalate a crisis

    Standing too close can trigger a fight-or-flight response in an already agitated person, worsening the crisis.

  4. In CPI's Care, Welfare, Safety, and Security (CWSS) framework, 'welfare' primarily refers to:

    Answer: Attending to the individual's physical and emotional well-being

    Welfare in the CWSS framework means ensuring the individual's overall well-being, including emotional needs, not just physical safety.

  5. When a staff member uses 'redirection' during de-escalation, they are:

    Answer: Shifting the person's attention to a neutral or positive topic to interrupt escalation

    Redirection is a verbal technique that diverts focus away from the trigger, giving the person a mental break from the stressor.

  6. Which statement best reflects the CPI philosophy about the use of physical intervention?

    Answer: It is a last resort used only when imminent danger exists and all verbal options are exhausted

    CPI views physical intervention as a last resort when verbal and nonverbal strategies have failed and safety is at immediate risk.

  7. After a crisis has been resolved and the person reaches 'tension reduction,' staff should prioritize:

    Answer: Providing supportive presence and allowing the person to process the experience

    During tension reduction, the person is emotionally vulnerable and needs supportive presence to rebuild the therapeutic relationship before any formal review.