De-escalation Techniques & Conflict Resolution Flashcards

During a debriefing after a crisis incident, the CPI model recommends focusing primarily on:

Answer: Exploring what triggered the crisis and how to prevent recurrence

Post-incident debriefing in CPI centers on understanding precipitating factors and improving future responses rather than assigning blame.

Which staff action best demonstrates 'supportive stance' positioning in CPI?

Answer: Standing at a 45-degree angle, one leg slightly back, at a safe distance

A 45-degree angle with one leg back creates a non-confrontational position that also allows safe movement if needed.

A person in crisis says, 'Nobody ever listens to me!' The most effective CPI-aligned response is:

Answer: 'I hear you. It sounds like you feel ignored. Tell me more.'

Reflecting feelings and inviting the person to share more demonstrates genuine empathy and opens a productive dialogue.

In CPI training, 'rational detachment' means staff should:

Answer: Remain professionally focused without taking provocative behavior personally

Rational detachment allows staff to stay calm and effective by not internalizing insults or provocations directed at them.

When offering choices to a person in the Defensive behavior level, CPI recommends offering:

Answer: Two simple, achievable choices

Offering two simple choices gives the person a sense of control without overwhelming them, which supports de-escalation.

Which of the following is NOT a component of effective verbal de-escalation according to CPI?

Answer: Physical strength

CPI de-escalation focuses on communication—tone, words, and nonverbal cues—not on demonstrating physical strength.

A person escalates to the 'Acting-Out Person' level. What is the primary CPI staff response at this level?

Answer: Use physical intervention to ensure safety if all other options have failed

At the Acting-Out Person level, the individual has lost control and physical intervention may be necessary as a last resort to protect safety.