Practice Test Geeks(CPI) Crisis Prevention Intervention Certification Practice Test
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De-escalation Techniques & Conflict Resolution Flashcards

7 cards from real CPI practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.

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  1. Which of the following best describes 'limit-setting' in CPI de-escalation?

    Answer: Clearly stating expectations and consequences in a non-threatening manner

    Limit-setting communicates behavioral expectations and natural consequences calmly, giving the person a chance to choose appropriate behavior.

  2. The CPI concept of 'precipitating factors' refers to:

    Answer: Environmental or personal triggers that contribute to crisis behavior

    Precipitating factors are the underlying triggers—biological, psychological, or environmental—that set the stage for crisis behavior.

  3. A staff member notices their own frustration rising during a verbal confrontation. What is the CPI-recommended response?

    Answer: Pause and use a self-calming technique before continuing

    Staff self-awareness and self-regulation are central to CPI; pausing to manage one's own emotions prevents reciprocal escalation.

  4. According to CPI, which nonverbal behavior most effectively communicates a non-threatening stance?

    Answer: Hands visible, body turned slightly sideways

    Keeping hands visible and blading the body reduces perceived threat and gives the person a sense of personal space.

  5. In CPI's framework, 'integrated experience' means:

    Answer: Staff behavior and attitude directly influence the behavior of the person in crisis

    Integrated experience highlights that the person in crisis and the staff member mutually affect each other's emotional state and behavior.

  6. Which of the following is an example of an effective 'empathic statement' during de-escalation?

    Answer: 'I can see you're really frustrated, and I want to help.'

    An empathic statement validates the person's feelings and expresses willingness to help, which builds trust and reduces defensiveness.

  7. The 'least restrictive alternative' principle in CPI means staff should:

    Answer: Use the most effective intervention that causes the least harm or restriction of freedom

    CPI requires selecting the least restrictive option that maintains safety, ensuring proportionality and respect for the individual.