Crisis Development Model & Staff Attitudes Flashcards
7 cards from real CPI practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Crisis Development Model & Staff Attitudes flashcards as text
What does the CPI concept of the 'Integrated Experience' describe?
Answer: The idea that staff behavior and attitudes directly influence the behavior of the person in crisis
The Integrated Experience describes how the behavior and attitudes of staff directly and reciprocally affect the behavior of the person in crisis.
A person is pacing, clenching their fists, and raising their voice at staff. According to the CPI Crisis Development Model, they are most likely in which stage?
Answer: Defensive
Pacing, clenched fists, and a raised voice are characteristic signs of the Defensive stage, where the person is losing rationality and beginning to escalate.
After a crisis episode, a staff member notices the individual is quiet, appears remorseful, and is now willing to talk. This signals which crisis stage?
Answer: Tension Reduction
Quietness, remorse, and willingness to engage are hallmarks of the Tension Reduction stage, indicating the crisis has peaked and emotional energy is decreasing.
A staff member responds to an anxious individual by saying, 'I can see you're upset. I'm here to help you through this.' This response reflects which CPI staff attitude?
Answer: Supportive
Acknowledging the individual's feelings and offering help reflects the Supportive attitude, which is appropriate during the Anxiety level.
Which of the following best demonstrates the 'Directive' staff attitude in the CPI model?
Answer: 'I need you to put the chair down and step back from the door now.'
Giving a clear, firm directive ('put the chair down and step back now') exemplifies the Directive approach used during the Defensive stage.
According to CPI principles, when should physical intervention be used?
Answer: Only as a last resort when de-escalation methods have failed and safety is at immediate risk
CPI teaches that physical intervention is appropriate only as a last resort after other de-escalation strategies have been exhausted and immediate safety is at risk.
Why is understanding the CPI Crisis Development Model important for crisis intervention professionals?
Answer: It allows staff to recognize early warning signs and respond appropriately at each stage to prevent escalation
The Crisis Development Model helps staff recognize warning signs, match their response to the person's crisis level, and ultimately minimize the impact of a crisis.