Crisis Development Model & Staff Attitudes Flashcards
7 cards from real CPI practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Crisis Development Model & Staff Attitudes flashcards as text
What is the appropriate staff attitude in response to the Anxiety level in the CPI Crisis Development Model?
Answer: Supportive
The Supportive attitude uses empathic, non-judgmental communication to address the individual's anxiety early before it escalates.
Which staff attitude corresponds to the Defensive stage in the CPI model?
Answer: Directive
The Directive approach involves taking charge and setting clear limits when a person becomes defensive and starts losing rationality.
The Therapeutic Rapport staff attitude is most appropriately used during which stage of the crisis development model?
Answer: Tension Reduction
Therapeutic Rapport is used during the Tension Reduction stage to reconnect with the individual and begin rebuilding a positive relationship.
When a person is at the Acting-Out Person level and poses an immediate safety risk, what staff response may be necessary as a last resort?
Answer: Nonviolent Physical Crisis Intervention
Nonviolent Physical Crisis Intervention may be used as a last resort when a person poses an immediate risk and all other de-escalation methods have been exhausted.
Which principle underlies the 'Supportive' staff attitude in the CPI model?
Answer: Empathic, non-judgmental communication
The Supportive attitude is grounded in empathic, non-judgmental communication that acknowledges the person's feelings and helps them feel understood.
According to the CPI model, which of the following correctly lists the four staff attitudes in the order they correspond to the crisis levels?
Answer: Supportive, Directive, Nonviolent Physical Crisis Intervention, Therapeutic Rapport
The four staff attitudes correspond in order to the four crisis levels: Supportive (Anxiety), Directive (Defensive), Nonviolent Physical Crisis Intervention (Acting-Out), and Therapeutic Rapport (Tension Reduction).
What is a key goal of the Directive staff attitude during the Defensive stage?
Answer: To set clear limits and help the person regain control
The Directive approach aims to set clear limits and provide structure that helps the defensive person regain rational control.