Performance Improvement & Coaching Strategies Flashcards
7 cards from real CPI practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Performance Improvement & Coaching Strategies flashcards as text
A CPI instructor is evaluating whether a coaching intervention improved performance. Which data source provides the STRONGEST evidence of real-world impact?
Answer: Supervisor observation reports of on-the-job behavior change over 30 days
Supervisor observation of sustained on-the-job behavior change is the most direct evidence that coaching transferred to actual performance improvement.
When a trainee demonstrates the correct behavior during training but reverts to old habits on the job, the MOST likely contributing factor is:
Answer: Lack of environmental support and reinforcement in the workplace after training
Training transfer is heavily influenced by whether the work environment reinforces and supports the new behaviors learned in training.
In coaching for performance improvement, the concept of 'scaffolding' means:
Answer: Providing temporary support structures that enable trainees to accomplish tasks beyond their current independent ability
Scaffolding is temporary instructional support that enables performance above the trainee's current solo capability, gradually removed as competence develops.
A CPI instructor is coaching a trainee on crisis intervention techniques. The trainee performs well in individual components but freezes during full-scenario simulations. The MOST appropriate next coaching step is:
Answer: Use partial scenario practice that introduces scenario elements incrementally until the trainee builds confidence
Incremental scenario exposure allows trainees to build integration confidence progressively without the overwhelming cognitive load of full-complexity scenarios.
Which of the following is a characteristic of effective SMART performance goals used in CPI coaching?
Answer: Goals should be Specific, Measurable, Achievable, Relevant, and Time-bound
SMART goals provide clear, concrete targets that enable both the trainee and instructor to objectively track progress and determine success.
A new CPI instructor notices that trainees respond differently to the same corrective feedback — some improve while others disengage. This variability is BEST explained by:
Answer: Individual differences in learning styles, self-efficacy, and prior experience with feedback
Trainees bring different psychological histories, confidence levels, and learning preferences that shape how they receive and respond to corrective feedback.
Which of the following BEST illustrates the principle of 'spaced practice' in CPI performance improvement?
Answer: Distributing practice sessions across days or weeks with rest intervals between sessions
Spaced practice leverages the spacing effect — the research-backed finding that distributing practice over time produces stronger long-term retention than massed practice.