Performance Improvement & Coaching Strategies Flashcards
7 cards from real CPI practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Performance Improvement & Coaching Strategies flashcards as text
When designing a performance improvement plan (PIP) for a CPI-context trainee, which element is MOST critical to include?
Answer: Specific, measurable behavioral targets with checkpoints and support resources
Effective PIPs specify observable, measurable behaviors with clear milestones and identify resources to support improvement.
The Kirkpatrick Model's Level 3 evaluation focuses on:
Answer: Behavioral change on the job following training
Level 3 (Behavior) measures the extent to which learners apply what they learned when they return to their jobs.
A coach using a directive coaching style is MOST appropriate when:
Answer: The trainee is new and lacks foundational knowledge or skills needed to self-direct
Directive coaching provides explicit instruction and guidance, which is most effective when trainees lack the knowledge or experience to make independent decisions.
Which questioning technique is MOST effective for helping a trainee reflect on their own performance during a coaching debrief?
Answer: Open-ended questions that prompt self-evaluation and critical thinking
Open-ended questions engage the trainee's metacognitive reflection, making them partners in diagnosing their own performance gaps.
In the context of CPI training, the SBI feedback model stands for:
Answer: Situation, Behavior, Impact
The SBI model structures feedback by describing the Situation, the specific observable Behavior, and its Impact, making feedback concrete and non-personal.
A CPI instructor observes that a group of trainees all struggle with the same procedural step. The MOST effective systemic response is to:
Answer: Revise the instructional design of that module to address the common failure point
When a pattern of failure appears across multiple trainees, the root cause is likely an instructional design flaw, not individual performance issues.
Which of the following BEST represents the concept of 'deliberate practice' in performance improvement?
Answer: Focused repetition of specific sub-skills with immediate, targeted feedback at the edge of current ability
Deliberate practice involves focused effort on specific weaknesses just beyond current ability, combined with immediate feedback to accelerate skill development.