Performance Improvement & Coaching Strategies Flashcards
7 cards from real CPI practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Performance Improvement & Coaching Strategies flashcards as text
A CPI instructor notices a trainee consistently makes errors during high-stress simulations but performs well in low-stakes practice. Which coaching intervention is MOST appropriate?
Answer: Introduce stress inoculation training with gradual exposure to pressure scenarios
Stress inoculation training systematically exposes learners to increasing levels of stress, building resilience and transferable performance under pressure.
According to performance improvement principles, what is the PRIMARY purpose of a gap analysis in a coaching context?
Answer: To identify the difference between current performance and desired performance standards
Gap analysis compares current performance levels to desired standards, forming the foundation for targeted coaching and improvement plans.
A trainee receives corrective feedback but becomes defensive and dismisses the input. The BEST next step for the CPI instructor is to:
Answer: Shift to active listening and ask the trainee to describe their perspective on their own performance
Inviting the trainee to self-assess reduces defensiveness by making them an active participant in identifying performance gaps.
Which coaching model is BEST aligned with helping a high-performing trainee who has plateaued set new growth goals?
Answer: GROW model (Goal, Reality, Options, Will)
The GROW model is specifically designed to guide self-directed goal-setting and action planning, making it ideal for plateaued high performers.
In CPI methodology, 'Transfer of Learning' refers to:
Answer: The degree to which trained skills are applied effectively in real-world job performance
Transfer of learning measures whether skills acquired in training are successfully and consistently applied on the job.
A CPI instructor is coaching a trainee who knows the correct procedure but routinely skips a safety step under time pressure. This is BEST categorized as:
Answer: A will or motivation deficit linked to competing priorities
When a performer knows and can do the correct behavior but chooses not to under pressure, the root cause is typically motivational or attitudinal, not a knowledge or skill gap.
Which of the following BEST describes the role of psychological safety in a coaching relationship?
Answer: Creating conditions where trainees feel safe to admit mistakes, ask questions, and take risks without fear of punishment
Psychological safety allows trainees to be vulnerable and honest, which is essential for genuine learning and performance improvement.