CPI Training Needs Analysis & Organizational Development Flashcards
6 cards from real CPI practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 6 CPI Training Needs Analysis & Organizational Development flashcards as text
What is the PRIMARY purpose of conducting a Training Needs Analysis (TNA) before designing a CPI program?
Answer: To identify performance gaps and determine if training is the appropriate solution
A TNA identifies the gap between current and desired performance to confirm that training—rather than another intervention—is the right solution.
During a needs analysis, which level of analysis examines whether the organization's goals, resources, and climate support the proposed training?
Answer: Organizational analysis
Organizational analysis evaluates whether the company's strategic goals, resources, and culture are aligned with and supportive of the training initiative.
A CPI instructor discovers that employees already possess the required skills but are not performing correctly due to unclear job expectations. What type of intervention is MOST appropriate?
Answer: Implement performance support tools and clarify job expectations
When skill is not the root cause of a performance gap, non-training interventions such as performance support and clearer communication are more appropriate.
Which data collection method is BEST suited for gathering quantitative data from a large number of employees during a needs analysis?
Answer: Surveys and questionnaires
Surveys and questionnaires efficiently collect structured, quantifiable data from large populations, making them ideal for large-scale needs assessments.
In a person analysis, what are instructors primarily trying to determine?
Answer: Which employees need training and what specific skills they lack
Person analysis identifies which individual employees have performance deficiencies and whether those deficiencies are skill-based and addressable through training.
When presenting the results of a Training Needs Analysis to organizational stakeholders, what should a CPI-certified instructor emphasize FIRST?
Answer: The performance gap identified and its business impact
Stakeholders respond best when the business impact of the performance gap is clearly established before discussing solutions or costs.