CPI Training Needs Analysis & Gap Assessment Flashcards

What is the primary purpose of conducting a Training Needs Analysis (TNA) before designing a course?

Answer: To identify performance gaps between current and desired states

A TNA identifies the gap between current employee performance and the desired performance standard to ensure training addresses real needs.

Which of the following is an organizational-level source of data for a training needs analysis?

Answer: Business goals and strategic plans

Organizational-level TNA data comes from business goals, strategic plans, and organizational performance metrics rather than individual data.

A task analysis conducted during needs assessment is best described as:

Answer: Breaking down a job role into specific duties and skills required

Task analysis decomposes a job role into specific tasks, duties, and the knowledge or skills required to perform them effectively.

When analyzing a performance gap, which question helps determine if training is the appropriate solution?

Answer: Is the gap due to a lack of knowledge, skill, or motivation?

Determining whether the gap is caused by missing knowledge/skills versus motivation or environmental factors is essential before prescribing training.

Which data collection method provides the most in-depth qualitative insight during a needs analysis?

Answer: Focus groups or interviews

Focus groups and interviews yield rich qualitative data by allowing stakeholders to explain nuances that surveys cannot capture.

A CPI instructor notices that employees score poorly on a quality metric despite completing training. What should the instructor investigate first?

Answer: Whether a non-training barrier (tools, process, incentives) is causing the gap

When training does not improve performance, non-training barriers such as inadequate tools, flawed processes, or misaligned incentives are often the root cause.