Coaching & Feedback Techniques Flashcards
7 cards from real CPI practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Coaching & Feedback Techniques flashcards as text
Which coaching style is MOST appropriate for a learner who has high motivation but low competence in a new skill area?
Answer: Directing — provide clear instructions and close supervision
Situational leadership theory indicates that low-competence, high-motivation learners need a directing style with clear instructions and close oversight.
The SBI feedback model stands for:
Answer: Situation, Behavior, Impact
The SBI model structures feedback around the Situation in which the behavior occurred, the observable Behavior itself, and its Impact on others or outcomes.
An instructor observes a learner using an incorrect procedure that could lead to a safety hazard. The CORRECT coaching action is to:
Answer: Intervene immediately with corrective direction to prevent harm
Safety hazards always require immediate intervention regardless of coaching approach, as preventing harm takes precedence over uninterrupted practice.
Active listening during a coaching conversation is BEST demonstrated by:
Answer: Paraphrasing the learner's statements and asking clarifying questions
Paraphrasing and clarifying questions confirm understanding and signal to the learner that their communication has been genuinely heard and processed.
A learner's performance has significantly improved after coaching. To sustain the improvement, the instructor should:
Answer: Gradually fade structured coaching while increasing learner self-monitoring
Gradual fading of coaching support while building learner self-monitoring skills promotes internalization and long-term performance sustainability.
Which of the following BEST describes the 'sandwich' or 'compliment' feedback approach's primary limitation?
Answer: Learners often remember only the positive elements and miss or discount the corrective message
Research shows that embedding corrective feedback between two positives often causes learners to focus on the praise while the critical developmental message is minimized.
In coaching for skill transfer, which strategy is MOST effective at reducing the likelihood of relapse to old habits?
Answer: Identifying specific on-the-job barriers and creating implementation intentions with the learner
Identifying anticipated barriers and creating specific 'if-then' implementation intentions increases the probability that new skills will be applied in real work conditions.