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Coaching & Feedback Techniques Flashcards

7 cards from real CPI practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.

Read the first 7 Coaching & Feedback Techniques flashcards as text

  1. The '70-20-10' learning model suggests that approximately what percentage of development comes from coaching and mentoring relationships?

    Answer: 20%

    The 70-20-10 model attributes roughly 20% of development to coaching, mentoring, and social learning from others.

  2. Which behavior by an instructor MOST undermines the coaching relationship?

    Answer: Providing feedback inconsistently based on the instructor's mood

    Inconsistent feedback based on the instructor's emotional state destroys trust and makes it impossible for the learner to calibrate their performance.

  3. When a learner says 'I don't know' in response to a reflective coaching question, the BEST response is to:

    Answer: Rephrase the question and give the learner more time to reflect

    Rephrasing and allowing silence gives the learner time to engage in genuine reflection rather than shutting down the coaching process prematurely.

  4. Feedforward, as opposed to traditional feedback, focuses on:

    Answer: Providing specific suggestions for future improvement rather than dwelling on past mistakes

    Feedforward is a future-oriented technique that offers constructive suggestions for improvement without rehashing past failures.

  5. An instructor is coaching a learner who is visibly anxious before a performance evaluation. The FIRST coaching priority should be to:

    Answer: Address the anxiety by normalizing it and using calming techniques

    Addressing anxiety first ensures the learner's emotional state does not interfere with their ability to demonstrate actual competence during evaluation.

  6. Which element distinguishes coaching from mentoring in a training context?

    Answer: Coaching focuses on specific performance skills while mentoring addresses broader career and professional development

    Coaching targets specific, measurable skill performance, while mentoring typically addresses broader professional growth, values, and career navigation.

  7. When a learner successfully applies a new skill, the instructor should provide reinforcing feedback:

    Answer: Immediately and specifically to strengthen the correct behavior

    Immediate and specific reinforcing feedback strengthens neural pathways associated with correct performance and increases the likelihood of skill retention.