CPHRM CPHRM Healthcare Operations Risk 3

Question 1

Which operational area presents the highest risk of workplace violence in US hospitals according to OSHA data?

Accepted Answer

Emergency departments and psychiatric units

Answer

Medical records and billing departments

Answer

Food service and environmental services

Answer

Administrative and executive offices

Question 2

A healthcare risk manager wants to reduce slip-and-fall incidents among inpatients. Which intervention has the strongest evidence base?

Accepted Answer

Implementing a standardized fall risk assessment and prevention protocol

Answer

Reducing visitor hours to decrease floor traffic

Answer

Replacing all flooring with non-slip carpet

Answer

Requiring patients to sign liability waivers upon admission

Question 3

Which of the following best describes the purpose of credentialing and privileging in reducing operational risk?

Accepted Answer

To verify that providers have the competence to perform specific procedures safely

Answer

To satisfy Joint Commission administrative requirements only

Answer

To negotiate lower malpractice insurance rates

Answer

To reduce the number of physicians on staff

Question 4

A hospital's risk manager is reviewing operational risks related to patient throughput. Prolonged emergency department boarding primarily increases the risk of:

Accepted Answer

Adverse clinical outcomes from delayed assessment and treatment

Answer

Higher press ganey scores

Answer

Reduced ancillary service utilization

Answer

Decreased length of stay across all units

Question 5

Which operational risk is most directly associated with the use of temporary or agency nursing staff?

Accepted Answer

Unfamiliarity with facility protocols leading to higher error rates

Answer

Increased supply chain costs

Answer

Reduced patient satisfaction with food services

Answer

Lower rates of workplace violence incidents

Question 6

A healthcare organization wants to benchmark its operational risk performance. Which data source is most appropriate for comparing patient safety metrics?

Accepted Answer

The Agency for Healthcare Research and Quality (AHRQ) national benchmarks

Answer

The facility's annual marketing report

Answer

Social media patient reviews

Answer

The local newspaper's hospital ratings