CPHRM CPHRM Healthcare Operations Risk 2

Question 1

Which operational risk management tool helps healthcare organizations proactively identify failure points in a process before harm occurs?

Accepted Answer

Failure Mode and Effects Analysis (FMEA)

Answer

Claims frequency analysis

Answer

Balance sheet review

Answer

Post-incident litigation review

Question 2

A hospital experiences a ransomware attack that encrypts patient records. This event is primarily categorized as which type of operational risk?

Accepted Answer

Cybersecurity / information technology risk

Answer

Clinical liability risk

Answer

Workers' compensation risk

Answer

Environmental health risk

Question 3

Which of the following is the most effective control to reduce medication administration errors at the point of care?

Accepted Answer

Implementing barcode medication administration (BCMA) systems

Answer

Requiring nurses to document errors within 24 hours

Answer

Posting a medication list in the nursing lounge

Answer

Conducting quarterly pharmacy audits

Question 4

A healthcare organization's risk manager is assessing supply chain disruption risk. Which mitigation strategy is most appropriate?

Accepted Answer

Maintaining strategic inventory reserves and identifying backup suppliers

Answer

Relying on a single preferred supplier for all critical supplies

Answer

Outsourcing all procurement decisions to clinical staff

Answer

Eliminating supply contracts to reduce overhead costs

Question 5

Which document formally assigns responsibility for managing a specific operational risk to a department or individual?

Accepted Answer

A risk ownership matrix or accountability assignment

Answer

The hospital's marketing plan

Answer

The Medicare cost report

Answer

The facility master plan

Question 6

In healthcare operational risk management, a 'near miss' is best defined as:

Accepted Answer

An event that could have caused harm but did not reach the patient

Answer

An event that caused serious patient harm

Answer

A claim that was denied by the insurer

Answer

A survey deficiency cited by a state agency