CPHR Organizational Development and Change Management 2

Question 1

In organizational development, a 'cultural audit' is primarily used to:

Accepted Answer

Assess the existing values, beliefs, and behaviors within an organization

Answer

Evaluate financial compliance with organizational policies

Answer

Identify external threats to the organization's reputation

Answer

Measure employee productivity against industry benchmarks

Question 2

Which OD technique involves collecting data from employees through questionnaires and then sharing findings back to facilitate discussion and problem-solving?

Accepted Answer

Survey feedback

Answer

Action research

Answer

Process consultation

Answer

Appreciative inquiry

Question 3

Appreciative Inquiry (AI) as an OD approach primarily focuses on:

Accepted Answer

Leveraging an organization's existing strengths and successes to drive positive change

Answer

Identifying and eliminating organizational weaknesses

Answer

Gathering anonymous employee complaints

Answer

Restructuring organizational hierarchies

Question 4

The McKinsey 7-S Framework includes which of the following elements?

Accepted Answer

Strategy, Structure, Systems, Shared Values, Skills, Staff, and Style

Answer

Situation, Strategy, Structure, Staffing, Skills, Style, and Success

Answer

Strategy, Scope, Systems, Standards, Skills, Staff, and Success

Answer

Structure, Systems, Shared Goals, Style, Staff, Stakeholders, and Strategy

Question 5

When managing resistance to change, which approach is considered most effective for deeply skeptical or resistant employees?

Accepted Answer

Involving resistant employees in the change planning process

Answer

Issuing mandatory compliance directives with consequences

Answer

Ignoring resistance and focusing on early adopters

Answer

Providing financial incentives for compliance

Question 6

What is a 'change champion' in an organizational change initiative?

Accepted Answer

An influential employee who advocates for and supports the change within the organization

Answer

An external consultant hired to lead the change

Answer

The executive sponsor who approves the change budget

Answer

The project manager responsible for change timelines

Question 7

Which of the following best describes 'organizational redesign'?

Accepted Answer

Restructuring roles, reporting relationships, and work processes to better achieve strategic goals

Answer

Updating the company's visual branding and logo

Answer

Replacing senior leadership to shift organizational direction

Answer

Revising the employee handbook and policy documentation